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Circle
10 TopicsLimit daily internet time for websites, apps, and more #Video #Circle
We just posted a short animated animation on the NETGEAR Youtube channel about Circle with Disney Smart Parental Controls. We'd love to see what you think. Visit the Circle page to see if your Nighthawk or Orbi router is compatible. Or just download the Circle app and we'll automatically detect if your NETGEAR router supports circle.16KViews0likes1CommentR7000 - Disney Circle - Internet speeds through router slowdown
Creating a new thread to focus on this one issue. I don't believe this is a general slow wifi/slow internet issue, but is clearly Circle related. All tests done on wired connection via my Netgear R7000. I have a cable internet plan advertised as 150/15. This was all done on firmware 1.0.9.14, and I did a factory reset and setup my options yesterday fresh. I have never enabled QoS or Web Traffic. I do have IPv6 configured and it works. Circle was enabled now for 24 hours. Speed slowly sinks down to 37Mbps. I see this speedtest: Turn off Circle via webpage on router and hit apply. This saves quickly, no reboot of router. Now I see full speed, and see how solid the download speed is? I turn Circle back on, hit apply and I get this speed test. All tests run inside 2 minutes: Turn Circle back off, and retest. Going to leave it off for 24 hours now to test: Looking for any support from Netgear if this is expected, and if it is fixable. Willing to help test if needed, as Cirlce seems like a great feature.20KViews2likes43CommentsReduced bandwidth with Disney Circle
I tried enabling Circle with Disney. I have seen a 30-35% drop in bandwidth when in use. If I switch back to using OpenDNS performance reverts to normal levels. Anyone else noticed this? I am running the latest firmware. More details: I have a 200 Mbps connection and using http://www.dslreports.com/speedtest I can see that I am getting what I pay for when OpenDNS is enabled. When I switch to using Circle, bandwidth during the speedtest drops to 130-140 Mbps.8.3KViews1like7CommentsCircle with Disney goes offline every day
The problem I have is that I almost every day have to pair with a new circle (login to my router and enable circle), because Circle went offline. After login succesfully to my router circle is online again. But I can't manage circle from my iPhone because Circle askes for a passcode and when I ask to send me the passcode Circle does so but I don't receive it on my iPhone (and I am sure -checked twice on earlier occasions - that the correct phone number is used in my Circle account (starting with 0031 (The Netherlands)). I have an active subscription to Circle with Disney. I have contacted Circle support and they tried to help me but didn't succeed in the end. There last reaction was: "I took a look into this for you since you should not be having to setup Circle everyday, but was not able to find a solution for this. Here at Circle Support we focus our efforts on supporting and troubleshooting the Circle device itself. Although we would certainly like to help, and can offer basic troubleshooting steps for wireless routers, we want to be sure that changes made to your settings do not prevent you from utilizing your services the way you intended them to. For this reason, NETGEAR has a team ready to support NETGEAR routers with the Circle software integration."4.2KViews0likes3CommentsDisney Circle on Orbi RBK50
Initially excited to see circle integration, figured that we can finaly do something that every other modern router has built in. Time limits on browsing for certain devices and some go beyond that feature set. Since if you buy the circle hardware from best buy for $99 you get the following with no subscription fee; Circle pairs wirelessly with your home Wi-Fi and allows you to manage every device on your network. Using the Circle app, families can create unique profiles for each family member. From here, kids will have a connected experience that is designed just for them. Time Limits, BedTime, Filter, Rewards, Pause, OffTime, Usage (note - these are not premium features) However, with netgear circle you only get filtering, pause and history (log) - the rest are premium features you can purchase additional functionallity for a subcription fee. And this subscription is only for wifi, if you want offline then you pay another subscription fee for that. So with disney Circle on netgear you get literally nothing that netgear already had with their genie app and opendns, and even less than that was capable of. I think this is a big fail here Netgear. please stop using this as a sales platform and give me the same features that are built into other routers. The addition is only a marketting button for disney circle premium. Please correct me if I got this wrong.6KViews3likes3CommentsCircle iOS App Cannot Auth using PIN - SMS sends me a PIN that Won't Work
I recently updated my firmware on my R8000 that supports Circle. I got the iOS application, enabled Circle, setup all the devices and had great success with it for a few days. I made an adjustment to some IP assignments in the advanced router settings on the NetGear because I wanted some devices to have permanant IP's. I applied the changes without issue and after the router came back online, devices got their new assigned IP's and all was well... Except Circle - my Circle app on iOS could no longer manage and couldn't find my Circle device so I can no longer see anything in the Circle App. I rebooted the router per recomendation from help documentation and then the circle App detected my router again, but asked me for a PIN to authenticate. I entered the pin I setup on Circle and it did not work, i tried 2 other PINs that I guess it could be but no luck. It has a "Send Pin VIA SMS" so I chose that it text'ed me a PIN i've never seen before, which is strange, but I tried it anyway and it didn't work either. So somehow I'm locked out of my circle account. I went to the Circle web site for support and they sent me to netgear. Circle explained I could create a support issue on a device without a serial number, and then choose "Circle" and then I could get help from them. Netgear asked for my router info and since the 90 day warrenty has expired they closed my ticked without a discussion and told me I'd need to pay them $49 for support. There is no way I can tell to perform a password reset / PIN reset with Circle and I can find no way to get into my account any more. This is increadibly frustrating and there's no documentation online that seems to have any details on how to deal with this issue. Would really appreciate any help getting back into Circle on my NetGear router.Solved6.8KViews1like4CommentsWhat is Circle and why should I use it with my NETEGAR router?
Circle is a parental control technology that helps you monitor your children’s devices that are connected to your network. While you can buy Circle devices separately, you can buy certain NETGEAR routers with Circle technology already built in. Circle offers more parental control features than NETGEAR Standard Parental Controls. With Circle, you can set bedtimes, view browsing history, set time limits, and reward your children by setting later bedtimes and longer time limits. Three service options are available to NETGEAR customers who have Circle enabled on their routers. When you subscribe to Premium and add Circle Go, you can monitor your children’s devices even when they aren’t connected to your home network or when they’re using 4G LTE. For more information, visit What are the available service plans when using Circle with Disney on my NETGEAR router?.8.5KViews0likes0Comments