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f1dad's avatar
f1dad
Tutor
Sep 28, 2017

Reduced bandwidth with Disney Circle

I tried enabling Circle with Disney.  I have seen a 30-35% drop in bandwidth when in use.  If I switch back to using OpenDNS performance reverts to normal levels.  Anyone else noticed this?  I am running the latest firmware.

 

More details: I have a 200 Mbps connection and using http://www.dslreports.com/speedtest I can see that I am getting what I pay for when OpenDNS is enabled.  When I switch to using Circle, bandwidth during the speedtest drops to 130-140 Mbps. 

Circle

7 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Oct 04, 2017

    Welcome to the community, f1dad

     

    Did you reset the unit after updating to the latest firmware? 

    How many devices are connected to the router? 

    Can you provide your network setup? 

    Are you testing the speed through wired or wireless connection? 

     

    • f1dad's avatar
      f1dad
      Tutor
      Oct 06, 2017

      Hi @ElaineM,

       

      By reset do you mean power cycle?  I didn't do anything other than let the firmware update complete as normal.

      I have 14 wireless and 3 wired devices connected to the R7000.  I have a EX7000 extender connected to the R7000 and my test machine is actually connected to the EX7000 (along with 4 other devices).  So, PC --wired--> EX7000 --wireless--> R7000 --wired--> Cable modem.

       

      Works well and I get a consistent 200 Mbps using OpenDNS as I write this.  Switched to Circle again just now to retest and still get 125 Mbps.

       

      Rych

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 17, 2017

        Hi f1dad,

         

        I believe Elaine was referring to a factory reset which we recommend after updating the router's firmware. The link below may help out.

         

        http://kb.netgear.com/app/answers/detail/a_id/9665

         

        1. Does the issue persist on devices that are connected straight to the router?

        2. Does the issue persist on all your devices (wired and wireless)?

        3. Does the issue persist on both bands (2.4GHz and 5GHz)?

         

        Regards,

         

        Dexter

        Community Team

  • cyberprashant's avatar
    cyberprashant
    Luminary
    Oct 15, 2017
    Seeing the same 30%to 50 percent performance drop with circle. Switched back and forth to opendns and back def circle related. 120mbs down and with circle 60mps w various different speedtest. Additionally my ring doorbell and floodlights video feeds dont work

    I really like circle and hope you can sort this out: for now staying w opendns
  • lmazuel's avatar
    lmazuel
    Guide
    Apr 19, 2018

    Same issue here, I was looking if someone did a post about that when I found this one. I was getting 5Mbps, and didn't think about Circle on Netgear at first, so I contacted Comcast. The guy came and did a hard reset of the router (R7000). Back to 300Mbps! I re-configured all my local LAN and stuff, still getting 300Mbps. I re-enable Circle and reset my phone app. Starts to add 10 devices-ish, I'm now down to 150Mbps (I had around 40 devices, seems the more devices the slower). Disable Circle (not even rebooting the router), back to 3000Mbps.

    I like Circle, but if the router is not able to follow, I might buy the real Circle box.

    Disappointing.