Hi everyone! I've beeen using the RBR20 and Circle for a long time. It's been working great. I recently upgraded to V2.6.2.104 firmware maybe about 2 weeks ago. Things were working normally. All of a sudden this morning all internet to everything in the house stops working. After investigating, I find out actual internet pings are OK, but all DNS is failing to resolve. After mucking about for a while, I determine that if I disable Circle, everything works normally. Turning Circle on, kills all DNS in the house. When circle is on, I can't even connect to it using the Circle app on my phone (that's the parent/manager account). Circle app just spins for a while and then says it can't find a circle. Not really sure what I should do here? I can't even get into the circle management, so unclear what the best next steps are. I've attempted rebooting everything, which does not solve the issue. Any insight/help is appreciated!

Sending a quick reply to confirm that I'm another RBR20 user that is having the exact same problem. While I don't have any solutions, I figured I'd confirm that you are not the only one.

I can confirm that I did the suggested downgrade that Christian_R mentioned, and I am up and running again, with Circle/Parental Controls turned back on, and it's working. Seems like something in the most recent update is probably not playing well with Circle.

Rob111 wrote:So how do I downgrade? The router and satellites? Here's the steps that I did:Download the Satellite Firmware here: https://kb.netgear.com/000062433/RBS20-Firmware-Version-2-6-1-38Download the Router Firmware here: https://kb.netgear.com/000062432/RBR20-Firmware-Version-2-6-1-36Extract both to their respective folders from the ZIP files (RBR is the router one, RBS is the satellite ones).Go to your Orbi homepage, click on "Attached Devices", find the satellites you have. It should show the IP's of them in the "IP Address" column.For each satellite IP address, paste it in your browser and connect directly to the satellite. Username is admin, password is same as your router.Click on "Firmware Update". Browse to the RBS firmware folder and select the file ending in img. Click yes and begin the updates.Once you are done on each of your satellites, give it a few minutes, let them reboot and connect.Login to your orbi router main page again.Go to Advanced>Administration>Firmware Update.Select the Manual Update tab.Click Browse. Browse to the RBR firmware folder and select the file ending in img. Click yes through the prompts. Your router sould reboot and the satellites will reconnect and you are now downgraded to the old version. Once that's all running, go back and turn on parental controls - should be working as per normal and you should be able to connect in the circle app.

This seems to be a lot like this previous thread:https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-seems-to-be-randomly-killing-Internet-ingress-egress-from/m-p/1895435#M2334 However, that one seems to be solved by a firmware update, so maybe in the last release it was broken somehow? The previous problem was fixed later last year...

Hello tcomp & npadley, May you revert to the previous firmware version and let me know if your issue persists. https://kb.netgear.com/000062432/RBR20-Firmware-Version-2-6-1-36 Christian

Circle Kills All Internet | NETGEAR Communities

22 Replies

tcomp
Star
Mar 29, 2021
This seems to be a lot like this previous thread:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-seems-to-be-randomly-killing-Internet-ingress-egress-from/m-p/1895435#M2334

However, that one seems to be solved by a firmware update, so maybe in the last release it was broken somehow? The previous problem was fixed later last year...
- npadley
  Initiate
  Mar 29, 2021
  Sending a quick reply to confirm that I'm another RBR20 user that is having the exact same problem. While I don't have any solutions, I figured I'd confirm that you are not the only one.
- Christian_R
  NETGEAR Employee Retired
  Mar 29, 2021
  Hello tcomp & npadley,
  
  May you revert to the previous firmware version and let me know if your issue persists.
  
  https://kb.netgear.com/000062432/RBR20-Firmware-Version-2-6-1-36
  
  Christian
  - tcomp
    Star
    Mar 29, 2021
    Yep - I will try that today and see what happens.
    
    Christian_R - what about the satellites? I only see the RBR firmware there in the link you gave me. Can I leave the satellites on the newer firmware or should I adjust somehow?
Henrytnguyen
Aspirant
Mar 29, 2021
I got the same problem this morning too.
So, how do you disable the circle app?
- tcomp
  Star
  Mar 29, 2021
  Henrytnguyen
  Henrytnguyen wrote:
  I got the same problem this morning too.
  So, how do you disable the circle app?
  It's in Advanced>Security>Parental Controls
  - Henrytnguyen
    Aspirant
    Mar 29, 2021
    Thanks, will do
Rob111
Aspirant
Mar 29, 2021
I am having same issue when I enable parental controls. No idea how to fix this
- tcomp
  Star
  Mar 29, 2021
  Rob111 wrote:
  I am having same issue when I enable parental controls. No idea how to fix this
  Do you mean when you disable it? So far, from others, it seems that turning off parental controls/circle at least gets your internet going again.
  - Rob111
    Aspirant
    Mar 29, 2021
    When I disable the parental controls internet works, no issue there, I need my parental controls back on
tcomp
Star
Mar 29, 2021
I can confirm that I did the suggested downgrade that Christian_R mentioned, and I am up and running again, with Circle/Parental Controls turned back on, and it's working. Seems like something in the most recent update is probably not playing well with Circle.

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Circle Kills All Internet