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Forum Discussion

PSUHammer's avatar
PSUHammer
Luminary
Mar 24, 2020
Solved

Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week

I have an RBR50 with two satellites.  I have had Circle enabled for a number of months now with little issue.  We actually use it quite a bit to limit electronics time for the kids.   Starting this...
  • Hubba_Bubba's avatar
    Hubba_Bubba
    Sep 08, 2020
    Hubba_Bubba wrote:

    Activated Circle last evening on my RBR50 and RBS50 satellite after updating the firmware to the .32 version. So far, so good. No issues that I've yet to see. 

    Happy to confirm that two months later, that Disney Circle is operating just fine. No problems.

     

got_root's avatar
got_root
Aspirant
Apr 17, 2020

I am having the same exact issue! Worked great for many months, then a few weeks ago computers randomly started losing internet access multiple times a day and I had to reboot the router every time to fix it. The only thing that finally helped is disabling Circle, which is terrible considering kids are home 24/7 and that is EXACTLY the time when we need all the Circle features. I trusted and purchased Netgear products for many years, but this terrible issue that Netgear is ignoring is making me rethink my loyalties!

MarkMorton72's avatar
MarkMorton72
Guide
Apr 17, 2020

So, after my post 17 days ago, I have not had any more problems - the ORBIs have just been working again, 17 days+ uptime.  The only change I made was to disable traffic counting as I really don't need to care how many TB the kids are going through.


So, busy home with 3 kids on ipad/xbox/switch/smart tv, working from home all day with VPN into work, lots of zoom meetings and CIRCLE enabled- it's a busy set of ORBIs.

 

I guess we go into circle most nights to "reward" the kids while they are off but other than that, can't think of any different behaviour.

 

The plot thickens.

  • Retired_Member's avatar
    Retired_Member
    Apr 17, 2020
    Hi MarkMorton72,
    It seems like good news for us that you managed to have Circle turned on and no more Internet disconnection randomly.
    Mind to confirm that you have:
    1. Turned on Circle
    2. Disabled Traffic Meter
    3. Firmware on 2.5.1.8
    4. Disabled Armor
    • MarkMorton72's avatar
      MarkMorton72
      Guide
      Apr 17, 2020

      Hi, 

       

      More details are in the previous post (earlier in this thread) but to answer here:

       

      1. Circle is ON and actively used (3 kids)
      2. Traffic Meter is OFF (and has been since restart 17 days ago)
      3. Firmware is 2.5.1.8 on all Orbis (1 x RBR50 and 3 x RBS50)
      4. Armor is OFF (and has never been enabled)

      The only difference from when this failed before (and has only failed once) is traffic meter is off. YMMV.


      Mark

       

      • Retired_Member's avatar
        Retired_Member
        Apr 17, 2020
        I'm going to give it a try as well and hoping to have the issue resolved for now and still able to use Circle as most of us have kid at home while we are working from home, wouldn't want to have disconnected Zoom meetings and VPN connections.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 24, 2020

        Hi got_root,

         

        We do not have an update at this time. Our engineering team is continuing to investigate on the issue. 

         

        Thank you for understanding,

        Christian