NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PSUHammer
Mar 24, 2020Luminary
Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week
I have an RBR50 with two satellites. I have had Circle enabled for a number of months now with little issue. We actually use it quite a bit to limit electronics time for the kids. Starting this...
- Sep 08, 2020
Hubba_Bubba wrote:Activated Circle last evening on my RBR50 and RBS50 satellite after updating the firmware to the .32 version. So far, so good. No issues that I've yet to see.
Happy to confirm that two months later, that Disney Circle is operating just fine. No problems.
MarkMorton72
Apr 17, 2020Guide
So, after my post 17 days ago, I have not had any more problems - the ORBIs have just been working again, 17 days+ uptime. The only change I made was to disable traffic counting as I really don't need to care how many TB the kids are going through.
So, busy home with 3 kids on ipad/xbox/switch/smart tv, working from home all day with VPN into work, lots of zoom meetings and CIRCLE enabled- it's a busy set of ORBIs.
I guess we go into circle most nights to "reward" the kids while they are off but other than that, can't think of any different behaviour.
The plot thickens.
Retired_Member
Apr 17, 2020Hi MarkMorton72,
It seems like good news for us that you managed to have Circle turned on and no more Internet disconnection randomly.
Mind to confirm that you have:
1. Turned on Circle
2. Disabled Traffic Meter
3. Firmware on 2.5.1.8
4. Disabled Armor
It seems like good news for us that you managed to have Circle turned on and no more Internet disconnection randomly.
Mind to confirm that you have:
1. Turned on Circle
2. Disabled Traffic Meter
3. Firmware on 2.5.1.8
4. Disabled Armor
- MarkMorton72Apr 17, 2020Guide
Hi,
More details are in the previous post (earlier in this thread) but to answer here:
- Circle is ON and actively used (3 kids)
- Traffic Meter is OFF (and has been since restart 17 days ago)
- Firmware is 2.5.1.8 on all Orbis (1 x RBR50 and 3 x RBS50)
- Armor is OFF (and has never been enabled)
The only difference from when this failed before (and has only failed once) is traffic meter is off. YMMV.
Mark- Retired_MemberApr 17, 2020I'm going to give it a try as well and hoping to have the issue resolved for now and still able to use Circle as most of us have kid at home while we are working from home, wouldn't want to have disconnected Zoom meetings and VPN connections.
- Retired_MemberApr 18, 2020Update from my previous post, disabling Traffic Meter does not resolve the issue, still having Internet down issue. Seems like it needs a fix in the new firmware.
- PSUHammerApr 17, 2020Luminary
I never had Traffic Meter enabled and my other settings match yours. I still have issues with Circle. Maybe they changed something at the server level?
I will try re-enabling to see if there are changes.
- someyumguyApr 17, 2020Tutor
Same here. I never had traffic meter enabled and running v2.5.1.8 and still having the same issue.
Must be something else......
- got_rootApr 23, 2020Aspirant
Christian_R Do you have any updates for us on the investigation of Netgear Product Team? You have commented in https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-connectivity-interruption-on-RBR50/m-p/1889855/highlight/true#M2292 mentioning the investigation!
- Christian_RApr 24, 2020NETGEAR Employee Retired
Hi got_root,
We do not have an update at this time. Our engineering team is continuing to investigate on the issue.
Thank you for understanding,
Christian
- dont_overthinkApr 28, 2020Guide
I'm having the same issue as everyone. Enable Circle, internet drops within an hour. I have narrowed it down to DNS. I can ping/load pages by IP address, but DNS does not resolve. Netgear, how many people are working on this? Circle is complete junk. I purchased the Orbi's specifically for it. Convenientl the issue didnt start until the return period ended. I'm just glad I didnt purchase the subscription for Circle it yet.
My setup: RBR40 (firmware V2.5.1.16) with 2 RBW20 (firmware V2.5.0.2) Satellites.