NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 10, 2019

Hi mpiekny,

 

Welcome to the community!

 

1. Please make sure that you have followed the steps linked below:

 

https://kb.netgear.com/000038871/

 

2. What is the firmware version of the router?

3. Please try using another device if the issue will persist.

4. You can try re-installing the app.

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 14, 2019

    Hi mpiekny,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • mpiekny's avatar
      mpiekny
      Aspirant
      Jan 15, 2019
      No progress, Dexter. Firmware is up to date. Cycling power doesn’t help. Genie and remote control work fine. Need to fix this week or will return. That’ll be the second return. irst time was because Model did not support Circle.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 16, 2019

      Hi mpiekny,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter
      Community Team
       

      • mpiekny's avatar
        mpiekny
        Aspirant
        Jan 16, 2019
        Received and replied.