Disney Circle Passcode issues

Question

I started experiencing the issue with my Disney Circle premium subscription pointed out in the ticket here

https://support.meetcircle.com/hc/en-us/articles/360001393971--SERVICE-INCIDENT-5-30-2020-Circle-on-NETGEAR-Premium-Features-Unavailable-Ongoing-

As I didn't realize that being an issue, I tried to reinstall Disney circle app. In that process, after the resinstallation, there is a request for the passcode. I have used my passcode that I was using, and also requested a new passcode using "i'm the only circle admin' link. Neither of the passcodes work. I get "could not connect : please check your passcode and try again". This is frustrating and need help.

Thanks

Mohan

Christian_R · Answer

Hi Mohan,

&nbsp;

Welcome to the community! Please refer to the link below regarding Circle passcode issues:

&nbsp;

https://support.meetcircle.com/hc/en-us/articles/115001381172-Troubleshooting-common-issues-with-passcodes-in-Circle-1st-Generation-

&nbsp;

Christian&nbsp;

el_el · Answer

Hi Mohan,Same issue, and suggested solutions don't workCircle and Netgear are working on the issue, but no update when it will be fixed.https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Disney-circle-passcode-reset-text-not-receiving/m-p/1925359/highlight/true#M2626

markemark · Answer

Hi&nbsp;Christian_R&nbsp;. I sent a PM for a passcode.&nbsp;

Forum Discussion

Disney Circle Passcode issues

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