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Forum Discussion
Disney circle passcode reset text not receiving
Got a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...
Hi
I’m having the issue with Disney circle passcode on the netgear router since a software update in the router. Had to uninstall Disney circle app and now unable to receive SMS passcode to set up app.
I’m having the issue with Disney circle passcode on the netgear router since a software update in the router. Had to uninstall Disney circle app and now unable to receive SMS passcode to set up app.
Hi
I've has the same problem and not had any response from my own forum post - so a little stuck.
Looks like my only option is now to cancel my Disney circle payment and look at other options.
It should be simple to reistall an app and get going again!!
Very Dissappointed.
- I agree it’s really poor. 2 companies of the size and footprint of Netgear and Disney should not be passing the back to and from each other over who should take responsibility for this. The issue appears to lie with Disney as it is their software that should be sending the text. My text works fine as the netgear router software has texted me. That said, netgear are licencing this and benefitting from the association. Personally I would expect a reputable company to fix this and have the courtesy to reply. I’m tempted to post this information on every forum available highlighting the poor customer service from netgear and Disney and look to use different companies.
Over to you netgear??- No help at all. I have cancelled my subscription to disney circle and will look at other options. Will consider my router options with Netgear when I come to upgrade in the future too.
Very very poor.
- I am also having the same issue where the SMS MESSAGE is not being sent. Please help me figure this out
Hello Cleclaire,
I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.
Name:
Email:
Model Number:
Serial Number:
Thanks,
Christian
