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Forum Discussion
Disney circle passcode reset text not receiving
Got a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...
Hi
I've has the same problem and not had any response from my own forum post - so a little stuck.
Looks like my only option is now to cancel my Disney circle payment and look at other options.
It should be simple to reistall an app and get going again!!
Very Dissappointed.
I agree it’s really poor. 2 companies of the size and footprint of Netgear and Disney should not be passing the back to and from each other over who should take responsibility for this. The issue appears to lie with Disney as it is their software that should be sending the text. My text works fine as the netgear router software has texted me. That said, netgear are licencing this and benefitting from the association. Personally I would expect a reputable company to fix this and have the courtesy to reply. I’m tempted to post this information on every forum available highlighting the poor customer service from netgear and Disney and look to use different companies.
Over to you netgear??
Over to you netgear??
- No help at all. I have cancelled my subscription to disney circle and will look at other options. Will consider my router options with Netgear when I come to upgrade in the future too.
Very very poor.- So, I used the contact Disney online form and they were kind enough to send me the code. Netgear picked up the forum issue about 24h later and would have done the same I guess. Now back online. I appreciate their help but think that considering this thread has been going on for years it should have been fixed.
Hi
I have had contact with Dexter who has kindly supplied me with a code and I am back in. I did cancel but will resubscribe if all ok.
It looks the issue was the mobile number and not being set to the correct country ie UK.
I would say that there should be an easier was of resolving this type of issue though.
Thanks