Forum Discussion

Guide

Nov 05, 2018

Disney circle passcode reset text not receiving

Got a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...

Apps

el_el

Aspirant

Jun 04, 2020

Looks like both Circle and Netgear confirm the issue.
https://support.meetcircle.com/hc/en-us/articles/360001393971--SERVICE-INCIDENT-5-30-2020-Circle-on-NETGEAR-Premium-Features-Unavailable-Ongoing-

stevepixels

Guide

Jun 04, 2020

THanks to Dexter for coming to everyones rescue as well as mine,

Cant believe there are 3 pages about this and there are still issues.

You'd think by now the issue would be resolved.

We also seem to have this new no access to premium features when we are paying for a subscription. Do we get a free month, seen as were not getting what we paid for??

orbisteve
Aspirant
Jun 04, 2020
I first posted about this in early April. I have an annual subscription and it renewed in May. I haven't been able to use Circle for two months. At this point I'd like to cancel the subscription and get a refund, but I can't even figure out who to get in touch with about that!
- el_el
  Aspirant
  Jun 05, 2020
  Yes, I agree this is very frustrating.
  As a paying subscriber to Circle, it's wrong to be sent to netgear to only have netgear direct you back to Circle.