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Forum Discussion

stevepixels's avatar
stevepixels
Guide
Nov 05, 2018

Disney circle passcode reset text not receiving

Got a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...
Apps
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 24, 2020

ryder123k - I have sent you a message. Please check your inbox. 

 

Christian 

super-rax's avatar
super-rax
Aspirant
Jun 30, 2020
I need my pass code as well. Reset via SMS is not working.
  • super-rax's avatar
    super-rax
    Aspirant
    Jul 01, 2020
    DexterJB I need help getting Circle working with my RAX200
  • super-rax's avatar
    super-rax
    Aspirant
    Jul 05, 2020
    I need help with my circle for my RAX200

    I can’t login or reset the password
    • orbisteve's avatar
      orbisteve
      Aspirant
      Jul 05, 2020

      I hate to say this but it's been months since I tried to deal with this; I think this is, ultimately, a failed product. Neither Netgear nor Disney/Circle were able to get this to work for me and reset the password. I'm out the money for an annual subscription, and am basically cutting bait. It worked fine while it worked but once I had to set it up with a new router and get a new password, it was over. There was no way to reset it and get it set back up, even with the help of support from both companies.