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akomaha04's avatar
akomaha04
Follower
Aug 09, 2018
Solved

Disney Circle Passcode Reset

Is there a way to reset the circle passcode?  I'm talking about the 4 digit passcode that's required when you initially install the app.  My son installed the app on his phone and grabbed the passcod...
Apps
Features
Security
  • DexterJB's avatar
    DexterJB
    Aug 20, 2018

    Hi akomaha04,

     

    Please try the following steps:

    1. Uninstall the Circle App on your kid’s phone
    2. Reinstall Circle on your device
    3. Select the option "I’m the only Circle Admin" and a new passcode should be sent on your mobile via SMS
    4. Change the security on your phone and setup pin lock to ensure that your kid won’t acquire the code again

    This link as well as this link may help.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 14, 2018

Hi akomaha04,

 

Welcome to the community!

 

Let me check on this.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 27, 2018

Hi akomaha04,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • Slick22's avatar
    Slick22
    Initiate
    Sep 13, 2018
    I have the same problem. But I never receive a text with a new passcode. I need to reset my phone number I guess?
    • lightning77's avatar
      lightning77
      Tutor
      Sep 24, 2018

      I have same problem with a twist

      Circle App sees the router but I can't reset PIN because SMSs are not comming thropu.

      Is there a way to receive code through email?

      • lightning77's avatar
        lightning77
        Tutor
        Sep 24, 2018

        forgot to list model: R7000 / AC1900