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Disney circle premium subscription active but not working
Hello, I am paying 6.99 a month for the premium Circle subscription but the app says I do not have a subscription active. If I try restore purchases in iTunes it says I do not have a subscription, but if I try to start a new trial it sees that I have an active subscription. WHen I try to get support from the Circle site I am directed to the NetGear site becasue I am using a Netgear router but when I try to get support from Netgear I am told my premium support has expired.... so I find myself paying monthly for a service that stopped working but appearantly nobody supports. Frustrating. Any thoughts on how I can get support? I've had mixed results with other useage management tools for my kids and Netgear + Circle was workgin well up till now, but if Netgear is leaving it up to the community to support each other for seven bucks a month it seems like Netgear is just taking our money and running. I love NetGear routers but leaving me high and dry (and without content filtering for my young kids) when I'm paying monthly for a service is really wattering down the brand-love for me :)
That's my sad story, any suggestions are welcome and I appreciate your time if you have thoughts to share.
Hello, it turns out there was a firmware update available and once I applied that the Circle app on my iPad started working. Everything is back to normal and even though the app wasn’t working properly I didn’t lose any Circle activity history.
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Hello, it turns out there was a firmware update available and once I applied that the Circle app on my iPad started working. Everything is back to normal and even though the app wasn’t working properly I didn’t lose any Circle activity history.