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Forum Discussion

cedarstilts's avatar
cedarstilts
Initiate
Aug 10, 2018

Disney Circle

We have used Disney Circle for quite awhile, but recently we have been unable to connect via the app when not connected to the home WiFi network.  This is quite frustrating when trying to adjust usag...
Apps
  • cedarstilts's avatar
    cedarstilts
    Initiate
    Aug 14, 2018

    Thanks for the links Dexter.  FYI, we have Circle through our router, so the steps of resetting the cube and moving the cube would not work for us.  We have also reset the modem, router, and our phones multiple times, to no avail.  I can access the app and it works fine while I am home, but it simply will not connect to Circle while I am away, either on another wifi or via data.  Any other suggestions?

     

    Thanks

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 15, 2018

    Hi cedarstilts,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team

    • dj06482's avatar
      dj06482
      Aspirant
      Jan 05, 2019

      I'm having the same issue, I've been unable to manage Circle remotely for months. I would appreciate some help from the support team, as I feel the product and its features were misrepresented. Right now the Nighthawk app and Circle are not working at all (Circle is unable to connect).