Forum Discussion

Initiate

Aug 10, 2018

Disney Circle

We have used Disney Circle for quite awhile, but recently we have been unable to connect via the app when not connected to the home WiFi network. This is quite frustrating when trying to adjust usag...

Apps

DexterJB

NETGEAR Moderator

Aug 14, 2018

Hi cedarstilts,

Welcome to the community!

The links below may help out.

https://support.meetcircle.com/hc/en-us/articles/115001381031-Can-I-Manage-Circle-When-I-m-Away-from-Home-

https://support.meetcircle.com/hc/en-us/articles/115003203792-I-m-Having-Trouble-Managing-Circle-Away-From-Home

Regards,

Dexter

Community Team

cedarstilts

Initiate

Aug 14, 2018

Thanks for the links Dexter. FYI, we have Circle through our router, so the steps of resetting the cube and moving the cube would not work for us. We have also reset the modem, router, and our phones multiple times, to no avail. I can access the app and it works fine while I am home, but it simply will not connect to Circle while I am away, either on another wifi or via data. Any other suggestions?

Thanks