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h3af's avatar
h3af
Aspirant
Jun 06, 2021
Solved

History and Filter No Longer Working for R7000 Circle

Hi

 

Circle no longer records history and filter not working, although it had been working perfectly for months (I can still pause the internet on devices).

 

I have a Circle bundled with the Netgear Nighthawk R7000 Premium monthly subscription.

>Circle 1st Gen. App: iOS version 2.1.12 (873)

>Nighthawk R7000 AC1900:

  • Firmware version: V1.0.11.123_10.2.100
  • Circle Parental Control Info:
    • Agent Version: 2.3.0.1 
    • App Database Version: 2.15.2

My network map is as follow:

  • Nighthawk R7000 AC1900 as main router with DHCP enabled
  • Nighthawk Netgear X4 Mesh AC2200 (EX7300) as Extender/AP

 

I have tried all solutions below, but nothing has fixed the issue:

  • Restore Circle's configuration from the backup
  • Reset Circle
  • Disable Parent Control and enabled it again (via Circle app/direclty)
  • Reinstall the Circle application
  • Reboot the R7000
  • Tested with the R7000 only and within Extender and AP modes
  • Check and follow advices in Netgear Missing Usage or History Issues page

Please help

 

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 06, 2021

    Try factory resetting the Router and setup from  scratch? 

    • h3af's avatar
      h3af
      Aspirant
      Jun 06, 2021

      the router initialization is the operation I always avoided to do as I have to setup everything from scratch.
      Well, if this is really the only solution, then I guess I have no choice.
      I'll wait another 2 days if there are other proposals, otherwise I'll go for it...

      thanks Furry

      • h3af's avatar
        h3af
        Aspirant
        Jun 07, 2021

        I couldn't wait any longer, I launched the reset-factory of the router and spent hours reconfiguring everything.

        After reinstalling Circle, it was able to generate the history now but with another issue: a tracking time-zone difference of -6 hours.


        I followed the advice of this Netgear website “Managing Circle's Timezone Settings” to let Circle's time zone adjusted but no change, still a gap of -6 hours (I think Circle is set to Central America, while my device is set to France/Paris).


        Also the bedtime follows the same logic, for a bedtime stop at 9pm, so I am forced to set it to 3pm.


        I've never installed/reinstalled an application as much as I did with Circle.

        I'm becoming frustrated...


        I think I need to look elsewhere than Circle to protect my family properly and without complication.