NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Initiate

May 20, 2023

I can not receive the circle pass code

My wifi AP is Nighthawk R7000. Recently, my cell phone OS was broken and reset it. Then I found I cannot login the circle. It always asks me to enter the "Passcode". as I remember, I didn't s...

Troubleshooting

Guru - Experienced User

May 23, 2023

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Information/td-p/2192590/jump-to/first-unread-message

jimmy_su
Initiate
May 25, 2023
I tried the methods from this website.
But all of them are not working for me.

I still cannot get the passcode.
As I remember, I didn't register any phone number to Circle.
It is weird for me, how to send the passcode to me.
Why not send the code to my account mail?
- FURRYe38
  Guru - Experienced User
  May 25, 2023
  https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Information/td-p/2192590/jump-to/first-unread-message
  
  You'll need to reach out to NG support for help and information if this doesn't work for you.
  - ljlishman
    Aspirant
    Aug 12, 2023
    How to reach out to NG support? It seems the only way to contact a living person is to buy a support contract. My support warranty apparently ran out last year, and they only give me the options to search the Netgear Community, buy a new product, buy a support contract, or search the website's support information on the router, which is useless.