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Forum Discussion

AlanSeptoff's avatar
AlanSeptoff
Follower
Nov 22, 2018

ios app "unable to find circle" on Orbi RBR50

Hardware: RBR50 (Orbi)

Firmware V2.2.1.210

 

For months, upon original setup, Circle worked just fine. I turned it off, but cannot restart. Here's where I'm at now:

 

Circle enabled, router rebooted, but iOS circle app "Unable to find Circle"

 

After the app can't find, I'm presented the options "try again" or "pair new circle".

 

Try again doesn't work.

 

"Pair new circle" gets me to a screen that says "your router is compatible! Do you want to enable Circle on your NETGEAR router?"

 

If I select "Enable Circle" I get recirculating arrows for a moment then same screen reloads.

 

If I select "No Thanks" I'm taken back.

 

 

 

Troubleshooting

9 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 27, 2018

    Hi AlanSeptoff,

     

    Welcome to the community!

     

    1. Have you tried using another device (Android, another iOS device) for the setup?

    2. Have you tried resetting the Orbi router?

    3. Have you tried re-installing the app?

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 05, 2018

      Hi AlanSeptoff,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • NWTrailRider's avatar
        NWTrailRider
        Aspirant
        Jan 25, 2019

        Hi DexterJB , I have the same problem that AlanSeptoff  had with his RBR50 unable to find circle.  I was using the circle on my Orbi until 12/18/2018 when a power outage occured.  When my Orbi restarted, Circle was gone.  I have tried all 3 of your suggestions and none solve the problem.  Do you have any other suggestions?