Orbi RBR50 - Manage Circle Admin Passcode SMS not received

Question

I am trying to enable Circle Parental control on my Orbi RBR50 Router. I have both apps installed on an iPhone. When i launch the Circle app and click "I am the only admin", it tries to send the passcode, but I am not getting any passcodes. Please help.

DexterJB Christian_R You seemed to have helped folks with issues similar to this before. So, tagging you in case you can help with this too please.

Thanks

Christian_R · Answer

Hello,&nbsp;

&nbsp;

I will need the following info so that I can validate and retrieve the passcode from our system.&nbsp;Please send me the requested info in a private message.

&nbsp;

Name:

Email:

Model Number:

Serial Number:&nbsp;

&nbsp;

Thanks,

Christian

Borleh428 · Answer

Christian_R&nbsp;I'm having the same issue. Just got a new phone# and I can't get a passcode. I have an Orbi RBK435. Is there anyway you can help me?

uncheels03 · Answer

I'm having the same issue, I got a new phone, downloaded the circle app but can't get the passcode sent to my device.&nbsp; I have a Orbi RBR50 system.

P95357 · Answer

I recently changed my phone number and cannot change it in the Circle iOS app.

The procedure described here doesn't work:

https://support.meetcircle.com/hc/en-us/articles/115001381972-How-Do-I-Change-My-Account-Details-for-Circle-1st-Generation-#:~:text=If%20your%20email%20address%20or,edit%20to%20make%20your%20changes.

I can't edit any of the 3 fields (name, e-mail and phone number).

Any ideas?

fulZENSe · Answer

Thanks&nbsp;Christian_R&nbsp;. Just sent you a PM.&nbsp;

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Orbi RBR50 - Manage Circle Admin Passcode SMS not received

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