NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kiwifruit's avatar
kiwifruit
Aspirant
Jun 27, 2019

Parental Controls

Hi there,.  I've been using OpenDNS to provide parent controls but haven't been happy with some of the filtering.  Tried to change to Circle to try it out but App gets stuck with "Your router is compatible" and just keeps cycling through this screen.   Having given up I went to re-activate openDNS (which is now inactive)  It tells me I need to disable parent controls to do this (despite the "parent controls") tab saying they are inactive.    There is nothing I can turn off.  Can't go back and can't go forward.  Any ideas?  Thanks

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 28, 2019

    Hi kiwifruit, welcome to the community! Please make sure that the router is on the latest firmware version found here and you can check the steps here to update the firmware. As for enabling Circle, please try using another mobile device (iOS or Android) and see if the issue will persist.

     

    Dexter

    • kiwifruit's avatar
      kiwifruit
      Aspirant
      Jul 01, 2019

      Hi Dexter

      Thanks for the reply.

      I had been using an iOS device to do it but it kept cycling through.   It was also updated to the latest operating system.   Ended up factory resetting the router and resetting things up with OpenDNS.

       

      Happy with how things are working now so will continue with that.

       

      Thanks.