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Forum Discussion

jmenear's avatar
jmenear
Follower
Jul 09, 2019

R8000 using Disney Circle - unable to remove 'Disney Go' defunct device

Hi,

 

I have a device on an R8000 that was previously entitled with a Disney Go subscription.  The device was destroyed and I'd like to remove it from the Circle app that I use to manage Circle on the Netgear.

 

When I attempt to remove the device from the app on the page for the device, clicking "Remove Device from Circle", I get the error:

"Remove Device? This device has Circle Go enabled.  Please remote it from your Circle Go device list before removing it from your Circle."  I no longer have a subscription for the device so I can't do this.  Since the device no longer exists I'm not able to remove it from the device itself.  Is there a way to manually do so?

5 Replies

  • Jamesm34's avatar
    Jamesm34
    Aspirant
    Oct 28, 2019

    Same problem here if you can come up with some advice.  Thanks 

      • Networker25's avatar
        Networker25
        Aspirant
        Dec 21, 2019

        I have the same problem. Sold my old iPhone after factory resetting it but it still shows on Circle and when I try to remove it I get the message: "This device has Circle Go enabled. Please remove it from your Circle Go device list before removing it from your Circle".

         

        How am I supposed to remove this device from the so-called Circle Go Device List? Since I don't have a Circle Go subscription anymore, I would really like to remove all my devices from such a list, provide I can access it. Please help.