I upgraded my RBR50 to FW v2.7.1.60 for US Region (yes I live in US) and it seems as though neither the "Parental Controls" or "Circle" features are an available option anymore. I've confirmed it's missing in both the Web GUI and Orbi App on iOS. Granted I never had this feature enabled, but I actually want to use it now and can't. Can anyone confirm if there is a FW version where "Parental Controls" and/or "Circle" is still working?

Nope, didn't work either. In the end I had to role back to 2.6.1.40 and then do a factory reset for it to show up again. Very strange.

That is very strange that I'm seeing several posts about parental controls not working or missing. I have been using RBK53S with one RBR50, two RBS50, and I added on one RBS20 here in the US. Everything is with the latest FW (50...v2.7.2.104 and 20...v2.6.2.104). Parental Controls is enabled. Circle Parental Control Info states Agent version 2.2.0.1 and APP Database version 2.15.2. I've been using the free version of Circle and didn't pay for a subsription. I also see a button on the Parental Controls page to "upgrade to Netgear SPC" but I have not enabled that since I think it takes away Circle and you have to get a paid subscription at that point.

Updated from circle to new service following the instructions on the site and now there is no circle feature in the router main page and orbi app does not have an add feature option to progress through instructions. Now I have a canceled circle subscription with Apple and no refund option and no firewall child filtering What gives? Routers are updated to latest firmware.

Try this version of FW?https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-v2-7-1-60-Officially-Released/m-p/1998052/highlight/true#M105952

Well heard that NG is doing things different with the v2.7 versions of FW and Circle support so not sure what is going on there. Keep v2.6 loaded for now. Enjoy. :smileywink:

RBR50 Parental Controls missing | NETGEAR Communities

14 Replies

FURRYe38
Guru - Experienced User
Nov 15, 2020
Try this version of FW?
https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-v2-7-1-60-Officially-Released/m-p/1998052/highlight/true#M105952
- qwiksand32
  Initiate
  Nov 15, 2020
  Nope, didn't work either. In the end I had to role back to 2.6.1.40 and then do a factory reset for it to show up again. Very strange.
  - FURRYe38
    Guru - Experienced User
    Nov 15, 2020
    Well heard that NG is doing things different with the v2.7 versions of FW and Circle support so not sure what is going on there.
    Keep v2.6 loaded for now.
    
    Enjoy. :smileywink:

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RBR50 Parental Controls missing