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Forum Discussion

stevepixels's avatar
stevepixels
Guide
Nov 05, 2018

Disney circle passcode reset text not receiving

Got a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...
Apps
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 07, 2018

Hi @stevepixels,

 

I have sent you a message.

 

Regards,

 

Dexter

Community Team

mmalique's avatar
mmalique
Aspirant
Apr 22, 2019

hi

i'm not receiving the passcode via text msg. i've got a new phone, please help

 

thanks

  • Griepsma's avatar
    Griepsma
    Aspirant
    Apr 22, 2019
    There is NO way in the world Netgear w repond on yr question.
    The short ut is to reset the route to factor default and start from scratch. This way you can solve the problem. It takes a little time and effort, but better than to wait on the poor support FROM Netgear.
  • Cammackmartin's avatar
    Cammackmartin
    Aspirant
    Apr 22, 2019
    Hi,
    I went to Disney circle, selected the option for circle device - NOT the option for circle on netgear - and left a message. They were very helpful and sent me the passcode in less than 22h from sending the message. I also messaged netgear and they also came back but took 24h