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weberic3's avatar
weberic3
Aspirant
Jan 06, 2021

Unable to reset circle admin passcode

Hello, I have an RBR20 and need to reset my Circle Admin account. I'm unable to retrieve my passcode via SMS and troubleshooting steps (delete & reload app, cycle power on router, ect.) are not resolving it.
please help!
Security

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 13, 2021

    Hello, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian