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daihung's avatar
daihung
Aspirant
Sep 01, 2021
Solved

Unable to setup Circle 1st gen app on new device

I need some help setting up the Circle 1st gen app on a new device.   Background: I reset the Circle app (long story) and I was able to set up the Circle 1st gen app on my phone. I want to set up t...
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  • FURRYe38's avatar
    FURRYe38
    Sep 01, 2021

    Please send DarrenM a PM giving your email address information and serial number of the router your using. 

    Thank you. 

JohnH-rbr50's avatar
JohnH-rbr50
Aspirant
Sep 29, 2021

Hi teams,

 

I also have the same problem here. After changing mobile devices with same phone no., I cannot access the Circle app and it goes to setup page. When I follow the step, it popup "couldn't find circle on your router."  I have no passcode and even you give me a passcode, I cannot find the page to input.

I am the only admin, I've tried rebooting the router/orbi multiple times.

Please advise.