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Forum Discussion

Jawnoble's avatar
Jawnoble
Aspirant
Nov 07, 2017

34 character system generated admin username for R7000

I ran through the set up program I got   . xxxxxx is where I've replaced the actual text , so I'm not broadcasting my passwords. But Look at the  Admin Username. !    Trust me I did not create this. ...
Installation
Jawnoble's avatar
Jawnoble
Aspirant
Nov 07, 2017

Yes I can login in through a broswer, but I would like to use the app.   The app's login  screen  won't allow the user name to be changed., so i can't login with a name other thatn admin.  

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 28, 2017

Hi Jawnoble,

 

1. What is the firmware version of the router?

2. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

  • Jawnoble's avatar
    Jawnoble
    Aspirant
    Nov 28, 2017

    Hi Dexter, 

     

    firmware is V1.0.9.12_1.2.23

     

    I've rebooted, but not reset.  How do I do that?

     

    Thanks, Jon

     

     

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 23, 2018

      Hi Jawnoble,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Jawnoble's avatar
        Jawnoble
        Aspirant
        Jan 23, 2018

        Hi Dexter, thansk for the folow up.   Username went back to  admin  after a  factory reset. Everything back to normal. Thanks.