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Retired_Member's avatar
Retired_Member
Apr 17, 2017
Solved

AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

I have had genie for a long time  version 10158  r6220 runtime error causes the program to inform me that it has to close ( I have to ) then the overall program stays working . The signin I have to resatrt. this may or may not go down multiple times.

Genie
  • Retired_Member's avatar
    Retired_Member
    Apr 20, 2017

    Im runniing genie now my problem with home is resolved. I will let you know if it stops (genie) again ,

10 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 18, 2017

    Which genie? This could be one of several things, the browser interface, a Windows or Mac application, or an Android iThing app.

    • Retired_Member's avatar
      Retired_Member
      Apr 18, 2017

      nergear genie version 2.4.34 

      modum model arris SB6183 Touchstone  windows 8.1   desk top machine Dell   wifi is AC 1200 R6220.  not sure of what powerline means

    • Retired_Member's avatar
      Retired_Member
      Apr 18, 2017

      firefox browser  52.0.2

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Apr 18, 2017

        I have the 2.4.38 genie which works fine in Windows 10. Is that your operating system?