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Forum Discussion
Ericaymack
Jul 08, 2017Follower
AC1200 Wifi will not stay connected
I just purchased this router and I am trying to set it up through the app but it will not stay connected to my phone. I can't set anything up. Everything is green it connects then disconnects.
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- William10aMaster
Not sure which model router you have but if you have a computer with a hardwired lan port and a lan cable it would be the best way to set up the router via your phone must be losing it's wifi connection when you go to set up some parts of the router's gui.
Would not update the firmware via the phone you may have a bigger problem then old firmware on your hands.
If you log in by lan cable use a web browser and use 192.168.1.1
If default settings on the router users name is admin and password is password..
As suggested, tell us the model number. AC1200 is a wifi speed thingy. Netgear makes a bunch of them.
What modem is this connected to?
Do you start everything in the order that Netgear suggests?
- With everything wired up
- First turn on modem
- Next turn on the router
- Then turn on the PCs and other stuff that need IP addresses