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Forum Discussion
App Stuck at No Internet Connection
Just got this thing. Installed the app and it just does not work. It either just sits at a page showing No Internet Connection with option to try again, or sometimes it gets past that after hitting the try again a million times, to a login page. But that login button is completely dead. Nothing happens. What is going on? Seeing these same issues in the Android reviews of the app as well.
1 Reply
Can you post a picture of this message?
What mobile platform are you using?
What version of the orbi app is installed?
What NG Nighthawk product model# is the app connecting too?
Does this happen over cell service vs wifi connection?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
