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Android
4 TopicsUnable to connect to router remotely
RAX30 — Nighthawk AX5 5-Stream AX2400 WiFi 6 Router I have tried numerous time to connect to the router remotely and it's been unsuccessful. When I say 'remotely' I mean trying to connect to the router with the app when I'm not home, using the same network as the router. I've tried with the app and with a browser as well. According to everything I've read, enabling the 'Anywhere Access' on the app is all that's needed. Yes, 'Anywhere Access' is enabled on the app. Yes, the router has been updated to the latest firmware (v1.0.14.108). I'm using Spectrum home internet.56Views0likes3CommentsParental controls for individual devices only works on IOS
Parental controls are working when set as a default policy and I am able to change the policies to recieve different results. I would like to set my default policy as restrictive and manage specific devices for less restrictive policies. I can seem to be able to control IOS devices specifically. I cannot control Windows 10 or Android devices. It doesn't matter if they are configured for DHCP or static addresses. I have tried from multiple devices and have had no luck. It seems like both Windows 10 and later versions of Andriod will not accept policy based filtering. Is this a known bug or is there a KB article on how to fix this? I also cannot log into my openDNS account from the netgear genie app through parental controls but it works fine on IOS and PC. I have tried resetting the router, disabling parental controls, access control, etc., etc.. Any help is much appreciated. -Chris4.3KViews0likes4Comments