NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Alternative to the Nighthawk App?
Is there one? Can I connect my laptop to the Ethernet port and use an HTTP or SSH or something connection to setup my AX1600? I have spent hours trying to get the Android app to do it and, from looking at the other messages on this site, the App is broken. If I can't get it working in the next few days the AX1600 is going back to the store tagged "defective".Orbi rbr40 not connecting with modem
Hello, I’m hoping someone can help me. I have an Orbi rbr40 router with two satellites. Motorola modem. I unplugged the router and modem four days ago to move something. Plugged back in a few hours later. The router appeared as it was loading- slow white blinking light. Then turned solid purple. I tried unplugging and syncing a few times. Called Orbi, not sure if it was really Orbi. I called three different times, in sum they are saying there is malware. They said when I unplugged and replugged (prior to issue) that allowed malware thru and somewhere along the line of router, satellite or devices it is infected and I’d need to pay $349 for 5 years (maybe 3, can’t remember) or $499 for lifetime security protection. They said they clean up the malware and fix the issue. I don’t buy it. i have since done a factory reset, no help. I called Xfinity today, there is no issue with signal getting to modem. And YouTube says my modem is working fine. The router is now solid white light. of course Xfinity tried to have me rent a modem/router. any help, in simple terms, would be greatly appreciated. My soon to be ex husband was the tech guy- he skipped town to his new life and this is all foreign to me. Thanks a million in advanceCan't connect to the Orbi's within app even after factory reset.
Man... These things are really starting to annoy me. I've tried all the fixes I have found and still no luck. I even factory reset them, something I was trying to avoid, and still can't get the app to connect. I've tried an andriod, iphone, etc and nothing.... What gives?!Orbi App Admin Credentials
First time trying to sign in the orbi app in a while and it now asks for admin login which I have never had to do before. Weird thing is it only happens on my new android phone. Dusted off the old android and had no issues logging in. Seems like everyone is having problems. No idea how to fix and a factory reset for only one affected phone is insane.RB20 Appears Good but seems to Fail
I have an RB40 and 2 RB20s. We had some internet issues, with the ISP and after all fixed, one of the RB20s shows Backhaul as Good but every time I use something attached to that RB20, that device fails. For example, when my cell is in range of the RB40, WiFi works fine. When I am switched to the RB20, WiFi fails. I am running the current version, 2.7.5.6, Orbi firmware. Is there away to reset the RB20 and reinstall the firmware to see if that fixes the problem? My other RB20 seems to be fine.If your Kindle says the Orbi app is compatible
If your Kindle says the Orbi app is compatible but won’t let you download it, there could be a few reasons behind the issue. First, make sure your Kindle's operating system is up to date, as older versions may have trouble installing newer apps. Sometimes, compatibility listed in the Appstore doesn’t reflect real-time updates or regional restrictions, so double-check your device’s region settings. You can also try clearing the Appstore cache or restarting the device to resolve temporary glitches. If the issue persists, consider downloading the Orbi APK from a trusted source and installing it manually, occasion though be cautious with third-party downloads to avoid security risks.Unable to connect to router remotely
RAX30 — Nighthawk AX5 5-Stream AX2400 WiFi 6 Router I have tried numerous time to connect to the router remotely and it's been unsuccessful. When I say 'remotely' I mean trying to connect to the router with the app when I'm not home, using the same network as the router. I've tried with the app and with a browser as well. According to everything I've read, enabling the 'Anywhere Access' on the app is all that's needed. Yes, 'Anywhere Access' is enabled on the app. Yes, the router has been updated to the latest firmware (v1.0.14.108). I'm using Spectrum home internet.