NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Nighthawk App (Android) timeout
Hello, I have a Netgear R7000 which works perfectly fine and is accessible via web browser from my laptop. Unfortunately, I can't seem to use the Nighthawk app. It gets as far as the "Login required" screen, thinks for a while then comes back with a messag that says "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device" The router is not unreachable for any of the devices on th network including the same phone (via web browser). I have tried the reboot of my phone and the router. Neither makes a difference. This non-connectivity/unreachable error seems to be linked strictly to the Nighthawk app. I've checked the Google store a few times and no update is available. I've checked the Netgear website and it says I have the latest firmware I am running as 192.168.1.1 The Netgear app does not allow me any option to direct search (via IP)Connexion via l'appli Nighthawk
Bonjour, Suite à réinitialisation de mon smartphone, je n'arrive plus à accéder à Nighthawk ... Quand je veux accéder à mon routeur, en scannant le QR code, j'ai l'impression qu'il veut que je reinitialise le routeur ... ce que je ne veux pas faire MErci pour votre aide DLNighthawk App problems
Hi, I'm new to Netgear, but I've had a lot of routers before to test, and I can say this is not what I expected. Starting with the Android Nighthawk App — it connects to the router and detects the firmware version, but when I search for a new one, it says that no update is available. This is wrong because Netgear hasn’t fixed this issue, even though the Nighthawk app has been updated at least three times since I bought the router. I also think the speed test feature in the Netgear app is not accurate, because every time I run a test, it shows the same speeds. Additionally, through the app, I cannot access the router's full interface on my phone. I can only activate the Guest Network and view or change the network password — nothing more advanced. To see all the settings, I need to use a browser on my phone and access the router’s IP address. Regarding the router firmware, I had to revert to version 1.0.7.96 because with version 1.0.9.6 (the one before 1.0.9.16), the channels were set to manual but didn’t stay on the channel I selected. I also noticed that the 5GHz and 6GHz bands were not very stable. I only connected a few phones and one laptop — no heavy downloads, just regular web browsing. From the router’s web page, when I search for new firmware, it cannot find it, even though the new version exists. I don’t know why there are tabs in the firmware page that don’t work. I had some TP-Link routers before that were cheaper than Netgear, and I didn’t have these problems. Their Android app also works very well. From the TP-Link app, I could access all router settings without using a browser or typing 192.168.1.1 (or the default IP). I think Netgear needs to take a few notes from Chinese manufacturers and at least make sure the app works correctly — especially when checking for new firmware. This is basic functionality and not very complicated to fix.Orbi App Deactivated Netgear Armor
I have the Orbi 770 and Netgear Armor Android app (OS 16). I recently checked my security status and it shoud my subscription was deactivated (it expires in 5/26. I could not activate it and the only option shown was to purchase a new subscription. In Android, I was able to clear the data and sing in again on the Orbi app. Now it allowed me to use Netgear Armor.Playlist not changing
I just purchased an MC315 and loaded my first playlist successfully. I've created a couple of other playlists manually and by linking an album. Then I change the playlist/album. The app says the new one is playing, but the MC315 is still showing the one that I initially loaded.Phone app
I have a R7000 router and the phone that I used to setup the router with no longer works. I have a new phone am I wondering can I install the app again on new phone and would it just automatically auto detect the existence of network? Would it make me setup network again? I have forgotten the password on the connection and I always used the app to look it up. I don't want to disrupt what is already setup.Wrong network password
I was trying to reconnect via wifi to my HP printer. It asked me for the network password. I typed it in and it said it was the wrong password, but it wasn't. I tried to connect to another printer that is a Canon, same thing happened. I then tried to login to my Nighthawk router C7000v2, and again it says my password is wrong. So I tried to connect to a tablet that I have and clicked the forget button so I would have to reenter the password to connect to the router. It asked for the password and it worked. Why can't I connect to the router on some devices but, not others including my app for Nighthawk?