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Android
59 TopicsRS500 connected devices list doesn't match nighthawk and home assistant apps
Nighthawk app and Home Assistant app with Netgear integration don't read the full list of connected devices even though the 192.168.1.1 router admin portal shows the full list of connected devices. I have two phones that do not show up on the list in either app, but do show up on the list in the router admin portal. The only workaround is to reboot the RS500 router which properly syncs the full list of connected devices across apps but within 1-2 weeks the list becomes desynchronized again. This causes my home automation to fail as it relies on my phones being discovered on the WiFi network for presence detection when I am home and connected to the router. My router firmware version is v1.0.5.22. Since both home assistant and nighthawk apps are failing to read the full device list at the same time, I believe this is a router firmware issue or REST API cloud/server endpoint issue (ARP cache issue?). Home assistant uses the Netgear API via Python on a raspberry pi server connected directly via Ethernet to the router, I'd assume the nighthawk app uses a similar mechanism to retrieve the connected device list. Hoping this can be escalated to the Netgear engineering team. Best regards.87Views0likes7CommentsApp Stuck at No Internet Connection
Just got this thing. Installed the app and it just does not work. It either just sits at a page showing No Internet Connection with option to try again, or sometimes it gets past that after hitting the try again a million times, to a login page. But that login button is completely dead. Nothing happens. What is going on? Seeing these same issues in the Android reviews of the app as well.22Views0likes1CommentNighthawk App (Android) timeout
Hello, I have a Netgear R7000 which works perfectly fine and is accessible via web browser from my laptop. Unfortunately, I can't seem to use the Nighthawk app. It gets as far as the "Login required" screen, thinks for a while then comes back with a messag that says "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device" The router is not unreachable for any of the devices on th network including the same phone (via web browser). I have tried the reboot of my phone and the router. Neither makes a difference. This non-connectivity/unreachable error seems to be linked strictly to the Nighthawk app. I've checked the Google store a few times and no update is available. I've checked the Netgear website and it says I have the latest firmware I am running as 192.168.1.1 The Netgear app does not allow me any option to direct search (via IP)87Views0likes9CommentsConnexion via l'appli Nighthawk
Bonjour, Suite à réinitialisation de mon smartphone, je n'arrive plus à accéder à Nighthawk ... Quand je veux accéder à mon routeur, en scannant le QR code, j'ai l'impression qu'il veut que je reinitialise le routeur ... ce que je ne veux pas faire MErci pour votre aide DL8Views0likes0CommentsNighthawk App problems
Hi, I'm new to Netgear, but I've had a lot of routers before to test, and I can say this is not what I expected. Starting with the Android Nighthawk App — it connects to the router and detects the firmware version, but when I search for a new one, it says that no update is available. This is wrong because Netgear hasn’t fixed this issue, even though the Nighthawk app has been updated at least three times since I bought the router. I also think the speed test feature in the Netgear app is not accurate, because every time I run a test, it shows the same speeds. Additionally, through the app, I cannot access the router's full interface on my phone. I can only activate the Guest Network and view or change the network password — nothing more advanced. To see all the settings, I need to use a browser on my phone and access the router’s IP address. Regarding the router firmware, I had to revert to version 1.0.7.96 because with version 1.0.9.6 (the one before 1.0.9.16), the channels were set to manual but didn’t stay on the channel I selected. I also noticed that the 5GHz and 6GHz bands were not very stable. I only connected a few phones and one laptop — no heavy downloads, just regular web browsing. From the router’s web page, when I search for new firmware, it cannot find it, even though the new version exists. I don’t know why there are tabs in the firmware page that don’t work. I had some TP-Link routers before that were cheaper than Netgear, and I didn’t have these problems. Their Android app also works very well. From the TP-Link app, I could access all router settings without using a browser or typing 192.168.1.1 (or the default IP). I think Netgear needs to take a few notes from Chinese manufacturers and at least make sure the app works correctly — especially when checking for new firmware. This is basic functionality and not very complicated to fix.115Views0likes4CommentsOrbi App Deactivated Netgear Armor
I have the Orbi 770 and Netgear Armor Android app (OS 16). I recently checked my security status and it shoud my subscription was deactivated (it expires in 5/26. I could not activate it and the only option shown was to purchase a new subscription. In Android, I was able to clear the data and sing in again on the Orbi app. Now it allowed me to use Netgear Armor.41Views0likes3CommentsPlaylist not changing
I just purchased an MC315 and loaded my first playlist successfully. I've created a couple of other playlists manually and by linking an album. Then I change the playlist/album. The app says the new one is playing, but the MC315 is still showing the one that I initially loaded.25Views0likes1CommentDevices List
The other day I opened the Orbi app and opened the device list and the display was a bit different, it had devices listed by band (2.4hz, 5hz, 6hz) and I think it also had a toggle for each device (to turn off/on?) Since then, the display is back to the "generic" list of devices. Not sure how I got the other display, can't find a setting for it, but would like to have it back.Solved83Views0likes5Comments