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Forum Discussion
Hardware issue
Recently we returned from a trip, now our ORBI satellite seems to be an issue, the connected camera goes out (off line) although when we sync the unit all comes back as it should. Netgear representative indicated that with no issue lights the unit is working perfect. Anyone experiencing the same issue. Second issue (seems this ORBI has issues that are adding age. We have one system in NJ the other in DE, now the ORBI system is asking for an Admin password, none of the logged (recorded) passwords work, any suggestions that don't require a reset.
Thanks
1 Reply
It sometimes helps to know the specific model of Orbi system.
When a person attempts to log onto the web interface and the password is rejected three times in a row, the system offers a Password Recovery page which requires the router serial number (to ensure that the person actually HAS that specific router) and correct answers to some "security questions".
Unfortunately, many users did not actually complete the recovery information when the system was originally configured, and thus the process fails. They think, "Hey, I KNOW my brother's first name!!!" but do not realize that they were supposed to have activated the Drop Down Manu, deliberately selected that question, and filled in the correct response.
If Password Recovery fails, the only alternative is a Factory Reset.
