NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Admin account access FUBAR
Greetings.
I am trying to add another satellite to an existing RBK753. I bought another RBK753 system which I will use in another house but took one of the "new" satellites and attempted to sync with existing system. No joy. Won't sync. Lights blink on both then nothing. That is problem 1.
Problem 2 is I can't login to the ORBI app admin account. When I attempt to reset the admin account password it doesn't like my security question answers and so I am stuck. I hope that updating firmware will solve sync problem but can't do that since I can't get into the app. Looked at various tutorial videos but all assume that you can get passed the security questions that I cannot. One fubar after another.
Suggestions?
7 Replies
Did you first update the 2nd system to same FW verion that is currently on your existing system, then once thats done, power OFF the 2nd system, then power on the one RBS you wanna connect to the existing system and press the sync button on the RBS then select Add Satellite on the existing systems RBR Web page using a wired PC and web browser, to see if it will sync? It should here.
>>>> Did you first update the 2nd system to same FW verion that is currently on your existing system,
I haven't powered up the 2nd system yet. But won't be able to do anything about firmware since the ORBI app login if fubar.
You can manually update the system with out using Orbi app:
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
Netgear tech support told me the only solution to the app problem is doing a reset on the router and starting over. REALLY don't want to do that and potentially break a otherwise working system to just add a satellite. REALLY frustrated at this point.
Not sure how I can setup the 2nd system either since I'm essentially locked out of the admin account in the app.
it doesn't like my security question answers and so I am stuck
This happened to me once. During the initial setup, I had somehow neglected to "pull down" the security choices and deliberately choose which ones to use. The only solution when this happens is a Factory Reset. Was really annoying since I had spent quite some time defining reserved IPs, setting up options, etc. During the Factory Reset, I was careful to go through the steps carefully and after the system was configured, I tested the recovery process by entering the password incorrectly three times.... and it worked!
After the setup, I was very careful to save a copy of the configuration. Doing this means that during setup after a Factory Reset, there is a step early on with the option to "load a saved configuration" (which also works) and that saves a lot of time.
