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Forum Discussion
Solved
Admin account access FUBAR
Greetings. I am trying to add another satellite to an existing RBK753. I bought another RBK753 system which I will use in another house but took one of the "new" satellites and attempted to syn...
PROBLEM SOLVED. Despite what I was told by tech support I was able to solve the problem w/o doing a reset and starting from zero. Not sure how/why some of this happened but here it the story. I took the 2nd system (ORBI68) to another building on our property and completed the setup with just 1 satellite,i.e., all that was needed there. Remember the 2nd satellite I wanted to add to the existing system (ORB95). Setting up ORBI68 yielded creation of the admin account for that system. I left the app open and came back to the house and the app had lost contact with ORB68 but was now "seeing" ORB95. When I chose to connect to ORB95 I was given the option to use biometric authentication and got into the admin account that I had been blocked out of. The addition of a satellite to ORB95 was completed w/o any firmware changes anywhere and everything is working as it should. Take that NETGEAR tech support!
PROBLEM SOLVED. Despite what I was told by tech support I was able to solve the problem w/o doing a reset and starting from zero. Not sure how/why some of this happened but here it the story. I took the 2nd system (ORBI68) to another building on our property and completed the setup with just 1 satellite,i.e., all that was needed there. Remember the 2nd satellite I wanted to add to the existing system (ORB95). Setting up ORBI68 yielded creation of the admin account for that system. I left the app open and came back to the house and the app had lost contact with ORB68 but was now "seeing" ORB95. When I chose to connect to ORB95 I was given the option to use biometric authentication and got into the admin account that I had been blocked out of. The addition of a satellite to ORB95 was completed w/o any firmware changes anywhere and everything is working as it should. Take that NETGEAR tech support!