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Forum Discussion
Orbi Not Recognizing MySecurity Answers
For some reason my login password is not working so I have tried to change it using my serial number but the answers to my security questions are not recognized either. I have not changed them from when I first set them up so not sure why I am having this problem. Any suggestions?
6 Replies
If you didn't setup the security questions, it still asks even though there isn't a correct answer. Plus they're case sensitive.
If you can't get in that route, you'd need to factory reset and reinstall to get back in.
I forgot to mention, when I enter my answers with the correct spelling, the caps change to lower case when I tab to the next field or press enter. Toget around that, I have typed it in a document and cut and pasted but still no luck. But why would the program act like that?
I have the answers written down and thinking maybe I did/didn't capitalize them as written, so I tried it with various configurations but no luck.
Truly a frustrating experience. In my case, the two hours it required to enter all the configuration changes that had been made over the years prompted me to save a copy of the configuration so that if this happens again all that can be reloaded quickly. (Now, if I could just remember to save a configuration every time I make changes to the configuration!)
Sadly if the recovery questions don't work, you'd need to reset to get back in.
