NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
App Stuck at No Internet Connection
Just got this thing. Installed the app and it just does not work. It either just sits at a page showing No Internet Connection with option to try again, or sometimes it gets past that after hitting the try again a million times, to a login page. But that login button is completely dead. Nothing happens. What is going on? Seeing these same issues in the Android reviews of the app as well.Nighthawk App (Android) timeout
Hello, I have a Netgear R7000 which works perfectly fine and is accessible via web browser from my laptop. Unfortunately, I can't seem to use the Nighthawk app. It gets as far as the "Login required" screen, thinks for a while then comes back with a messag that says "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device" The router is not unreachable for any of the devices on th network including the same phone (via web browser). I have tried the reboot of my phone and the router. Neither makes a difference. This non-connectivity/unreachable error seems to be linked strictly to the Nighthawk app. I've checked the Google store a few times and no update is available. I've checked the Netgear website and it says I have the latest firmware I am running as 192.168.1.1 The Netgear app does not allow me any option to direct search (via IP)Nighthawk App problems
Hi, I'm new to Netgear, but I've had a lot of routers before to test, and I can say this is not what I expected. Starting with the Android Nighthawk App — it connects to the router and detects the firmware version, but when I search for a new one, it says that no update is available. This is wrong because Netgear hasn’t fixed this issue, even though the Nighthawk app has been updated at least three times since I bought the router. I also think the speed test feature in the Netgear app is not accurate, because every time I run a test, it shows the same speeds. Additionally, through the app, I cannot access the router's full interface on my phone. I can only activate the Guest Network and view or change the network password — nothing more advanced. To see all the settings, I need to use a browser on my phone and access the router’s IP address. Regarding the router firmware, I had to revert to version 1.0.7.96 because with version 1.0.9.6 (the one before 1.0.9.16), the channels were set to manual but didn’t stay on the channel I selected. I also noticed that the 5GHz and 6GHz bands were not very stable. I only connected a few phones and one laptop — no heavy downloads, just regular web browsing. From the router’s web page, when I search for new firmware, it cannot find it, even though the new version exists. I don’t know why there are tabs in the firmware page that don’t work. I had some TP-Link routers before that were cheaper than Netgear, and I didn’t have these problems. Their Android app also works very well. From the TP-Link app, I could access all router settings without using a browser or typing 192.168.1.1 (or the default IP). I think Netgear needs to take a few notes from Chinese manufacturers and at least make sure the app works correctly — especially when checking for new firmware. This is basic functionality and not very complicated to fix.Phone app
I have a R7000 router and the phone that I used to setup the router with no longer works. I have a new phone am I wondering can I install the app again on new phone and would it just automatically auto detect the existence of network? Would it make me setup network again? I have forgotten the password on the connection and I always used the app to look it up. I don't want to disrupt what is already setup.Wrong network password
I was trying to reconnect via wifi to my HP printer. It asked me for the network password. I typed it in and it said it was the wrong password, but it wasn't. I tried to connect to another printer that is a Canon, same thing happened. I then tried to login to my Nighthawk router C7000v2, and again it says my password is wrong. So I tried to connect to a tablet that I have and clicked the forget button so I would have to reenter the password to connect to the router. It asked for the password and it worked. Why can't I connect to the router on some devices but, not others including my app for Nighthawk?RS200 Nighthawk App Device List
(09/18/25) I have the Nighthawk app v2.47.0.4909 on my android and the most current firmware (v1.0.5.12) installed on my RS200. If I log in to the web access for the router, all the attached devices are listed and listed properly. However, in the app, that is not the case. Devices that are attached are not listed, devices are listed incorrectly, and others are not showing up at all. EG: my laptop is connected via 5G Wi-Fi but is only listed in the app as a wired device that is not connected, also, new devices (like the new tablet we got our daughter) is not listed at all. Router has been rebooted and power cycled, app had the cache and memory cleared and reinstalled, all has had no effect on devices listed in the app.Alternative to the Nighthawk App?
Is there one? Can I connect my laptop to the Ethernet port and use an HTTP or SSH or something connection to setup my AX1600? I have spent hours trying to get the Android app to do it and, from looking at the other messages on this site, the App is broken. If I can't get it working in the next few days the AX1600 is going back to the store tagged "defective".