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Forum Discussion
vicntc
Nov 23, 2025Follower
Nighthawk App (Android) timeout
Hello,
I have a Netgear R7000 which works perfectly fine and is accessible via web browser from my laptop. Unfortunately, I can't seem to use the Nighthawk app.
It gets as far as the "Login required" screen, thinks for a while then comes back with a messag that says "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device"
- The router is not unreachable for any of the devices on th network including the same phone (via web browser).
- I have tried the reboot of my phone and the router. Neither makes a difference.
This non-connectivity/unreachable error seems to be linked strictly to the Nighthawk app.
I've checked the Google store a few times and no update is available.
I've checked the Netgear website and it says I have the latest firmware
I am running as 192.168.1.1
The Netgear app does not allow me any option to direct search (via IP)
1 Reply
- plemansGuru - Experienced User
What modem/gateway is it connected to? Sometimes double nats cause issues with the app.
Are you using any ad blocking services like unbound or pihole? Or DNS servers?