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vicntc's avatar
vicntc
Follower
Nov 23, 2025

Nighthawk App (Android) timeout

Hello,

 

I have a Netgear R7000 which works perfectly fine and is accessible via web browser from my laptop. Unfortunately, I can't seem to use the Nighthawk app.

 

It gets as far as the "Login required" screen, thinks for a while then comes back with a messag that says "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device"

 

  1. The router is not unreachable for any of the devices on th network including the same phone (via web browser).
  2. I have tried the reboot of my phone and the router. Neither makes a difference.

 

This non-connectivity/unreachable error seems to be linked strictly to the Nighthawk app.

 

I've checked the Google store a few times and no update is available.

I've checked the Netgear website and it says I have the latest firmware

I am running as 192.168.1.1

The Netgear app does not allow me any option to direct search (via IP)

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem/gateway is it connected to? Sometimes double nats cause issues with the app. 

    Are you using any ad blocking services like unbound or pihole? Or DNS servers?