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Forum Discussion
Nighthawk App (Android) timeout
Hello, I have a Netgear R7000 which works perfectly fine and is accessible via web browser from my laptop. Unfortunately, I can't seem to use the Nighthawk app. It gets as far as the "Login r...
Yup, been thru all that...
Delete cache, delete data, reboot... Same
Delete data, delete cache, delete app, reboot, reinstall.
Same
Is there no Netgear staff technician support for their Android app?
I do appreciate you guys and your suggestions but why doesn't Nethear support their tools?
why doesn't Nethear support their tools?
Something customers typically pay little attention to when purchasing things. See Section 23:
https://www.netgear.com/about/terms-and-conditions/
In addition, most routers are provided with "90 days of complimentary support" after which customers must enroll in one of the (paid) support plans. This is what caused most of us to come to the Community Forum.
Netgear's smartphone apps seem to require two sets of credentials.
- The Netgear account (email address and password), and
- The router web interface account ("admin" and a password).
It is not always obvious which the app is asking for.
