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Forum Discussion

JLeon's avatar
JLeon
Aspirant
Jun 10, 2017
Solved

Attached Devices / Network Map

Hi, I recently upgraded to the latest router firmware (V1.0.2.32) and then noticed my attached devices (and network map devices on genie app) are missing.  Anyone else experiencing the same issue?

 

JLeon

6/10/2017 @ 6:41AM PT

Genie
  • DexterJB's avatar
    DexterJB
    Jun 23, 2017

    Hi JLeon,

     

    Please make sure you do a factory reset after updating the router's firmware.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 23, 2017

    Hi JLeon,

     

    Please make sure you do a factory reset after updating the router's firmware.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 27, 2017

      Hi JLeon,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team