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AEJsMom's avatar
AEJsMom
Follower
Oct 02, 2017
Solved

Attached Devices / Network Map

My Samsung TV does not show up in the Network Map in Netgear Genie nor Attached Devices when I login on routerlogin.com. The TV is currently connected to the internet and streaming YouTube.
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  • DexterJB's avatar
    DexterJB
    Oct 31, 2017

    Hi AEJsMom,

     

    1. What is the firmware version of the device?

    2. Is the TV connected via WiFi? If yes, please try hardwiring the TV to the device and check if the issue persists.

    3. Please make sure the TV is connected to the correct SSID/WiFi.

     

    Regards,

     

    Dexter

    Community Team 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 31, 2017

Hi AEJsMom,

 

1. What is the firmware version of the device?

2. Is the TV connected via WiFi? If yes, please try hardwiring the TV to the device and check if the issue persists.

3. Please make sure the TV is connected to the correct SSID/WiFi.

 

Regards,

 

Dexter

Community Team 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 08, 2017

Hi AEJsMom,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team