BUSTED APP? Now what?

Question

The Nighthawk APP is a mess, do we agree?&nbsp; I get a TIMEOUT that I can do nothing about once I see it. I also get an error on my Chromebook because its says the routerlogin.com work-around isn't a secure website.&nbsp;&nbsp;All your support and instructions say "use the NightHawk app" but it doesn't work!!And I see support telling people that "solutions don't happen overnight."&nbsp; Well how about within a month?&nbsp; Isn't that reasonble?&nbsp; If the tech team cannot fix an app in this time, how are they going to claim to be cutting edge on their technologies?&nbsp;I find this to be unacceptable and I am strongly considering returning my RS300 directly and using another company.The only reason I upgraded to a new router (RS300) is because you are ending support on my AC1000 that has performed flawless. (Credit where credit is due)&nbsp; It's been a minute since I needed to use the NightHawk App, but it's really disappointing to see the lack of urgency here.What large corporations never seem to consider is the WASTED TIME people undergo due to YOUR problems.&nbsp; Let's have some real SUPPORT!&nbsp; -NSD

FURRYe38 · Answer

https://community.netgear.com/kb/en-home-nighthawk-knowledge-sharing/nighthawk-app-timed-out-issue/2456582

NoSkyDaddy · Answer

*AC1200 not *AC1000

NoSkyDaddy · Answer

I have an idea, FURRYe38, if you work for the company, how about YOU submit that we are ALL having issues?

FURRYe38 · Answer

What makes you think I haven't already?&nbsp;

FURRYe38 · Answer

New NH app updated:
https://community.netgear.com/discussions/en-home-networking-apps/new-nighthawk-app-versions-and-updates/2308366/replies/2460204

Forum Discussion

BUSTED APP? Now what?

The Nighthawk APP is a mess, do we agree?

I get a TIMEOUT that I can do nothing about once I see it. I also get an error on my Chromebook because its says the routerlogin.com work-around isn't a secure website.

All your support and instructions say "use the NightHawk app" but it doesn't work!!

And I see support telling people that "solutions don't happen overnight." Well how about within a month? Isn't that reasonble? If the tech team cannot fix an app in this time, how are they going to claim to be cutting edge on their technologies?

I find this to be unacceptable and I am strongly considering returning my RS300 directly and using another company.

The only reason I upgraded to a new router (RS300) is because you are ending support on my AC1000 that has performed flawless. (Credit where credit is due) It's been a minute since I needed to use the NightHawk App, but it's really disappointing to see the lack of urgency here.

What large corporations never seem to consider is the WASTED TIME people undergo due to YOUR problems. Let's have some real SUPPORT!

-NSD

5 Replies