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jtstarr17's avatar
jtstarr17
Aspirant
Apr 30, 2020

Can’t get app to connect to router

I got a new phone and downloaded the NETGEAR app but it can’t connect to the router. So I can’t set up the app to work? I think it is trying to connect to the default network name and password instead of the one I changed it to after originally setting it up.

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  • plemans's avatar
    plemans
    Guru
    May 01, 2020

    Do you have the phone and the router's wifi?

    What modem are you using?

    • jtstarr17's avatar
      jtstarr17
      Aspirant
      May 01, 2020
      plemans wrote:

      Do you have the phone and the router's wifi?

      I have my phone, home security panel and laptop that all connect to WIFI off the router. But when I try to set up the app it says it can't connect to the router. It originally connected when I first set up the app on my old phone when I first got the router. 

       

      What modem are you using?

      I have never had a modem. I have just been running off wifi from the router plugged into the wall.

       

      • michaelkenward's avatar
        michaelkenward
        Guru
        May 04, 2020

        plemans asked about the modem. You replied

         

        "the router plugged into the wall."

         

        Unfortunately, that is ambiguous. It doesn't tell us how the internet gets to you.

         

        Is this a fibre optic service with an "ONT" socket on the wall? Or is it, for example, an apartment with an Ethernet service?