Not exactly sure what happened, but for some reason I can no longer access the router through the app. When I launch the app it tries to connect....it spins and spins and lands me at the "login with your admin credentials" page. I try that, and it once again spins and spins until it times out.....I've checked the app to ensure the local network slide bar is set correctly, I've rebooted the router several times, as well as tried setting it up as a new router...it just won't connect. Firmware version is V1.4.3.88_1.3.50. FWIW, I can connect wirelessly no problem via the browser. Just wondering if anyone else has seen or had this issue with the app? App version is the latest at least on the Apple store, v2.16.0.299

What mobile platform are you using? If iOS, be sure to turn OFF WiFi Private Address and Limit IP Address Tracking features on the Apple devices. Try fully signing out of the app, then log back in using your NG profile account info then try to connect to the router. Be sure your device is connected to the wifi SSID name on the router.

I have the same problem. It worked a week ago but I noticed today the Orbi app won't connect to the RBR850 router. Everything is working, and I can dismiss the message and see my connected devices, settings, network, etc. I can't, however, check for firmware updates because it can't find the router. It's not VPN or iCloud Relay related. I can't get to the router through a browser, either, using its IP address. Based on a search on the topic it's clear that there is a fairly new issue. I guess I'll just wait and hope Netgear figures it out, but as a Nest Thermostat owner I'm not holding my breath.

Hi...thanks so much for the quick reply! Yes, am using iOS (sorry, should have mentioned that earlier). I tried your suggestions, still can't connect. i also tried deleting the app and reinstalling, same thing. Pretty strange....I haven't taken an iOS update in a month or so, and I didn't update the app until after this problem started, and that didn't resolve it either.

I recommend you follow this and report this: https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works/m-p/2216645/highlight/true#M14022 Ferraro41 wrote: Hi...thanks so much for the quick reply! Yes, am using iOS (sorry, should have mentioned that earlier). I tried your suggestions, still can't connect. i also tried deleting the app and reinstalling, same thing. Pretty strange....I haven't taken an iOS update in a month or so, and I didn't update the app until after this problem started, and that didn't resolve it either.

Can no longer access the router through the app

14 Replies

FURRYe38
Guru
Apr 21, 2022
What mobile platform are you using? If iOS, be sure to turn OFF WiFi Private Address and Limit IP Address Tracking features on the Apple devices.

Try fully signing out of the app, then log back in using your NG profile account info then try to connect to the router.

Be sure your device is connected to the wifi SSID name on the router.
- Ferraro41
  Guide
  Apr 21, 2022
  Hi...thanks so much for the quick reply! Yes, am using iOS (sorry, should have mentioned that earlier). I tried your suggestions, still can't connect. i also tried deleting the app and reinstalling, same thing. Pretty strange....I haven't taken an iOS update in a month or so, and I didn't update the app until after this problem started, and that didn't resolve it either.
  - FURRYe38
    Guru
    Apr 21, 2022
    I recommend you follow this and report this:
    
    https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message
turbojimmy2
Guide
May 04, 2022
I have the same problem. It worked a week ago but I noticed today the Orbi app won't connect to the RBR850 router. Everything is working, and I can dismiss the message and see my connected devices, settings, network, etc. I can't, however, check for firmware updates because it can't find the router. It's not VPN or iCloud Relay related. I can't get to the router through a browser, either, using its IP address.

Based on a search on the topic it's clear that there is a fairly new issue. I guess I'll just wait and hope Netgear figures it out, but as a Nest Thermostat owner I'm not holding my breath.
- Psychbum
  Star
  May 04, 2022
  Its utterly frustrating, I have completed the feedback process in the app by shaking it and sending the screenshots etc.
  
  This is the 4th time I have done this and still no response or fix has been applied!!!
  
  Netgear are really the worst at fixing issues.
  - bluedragon
    Aspirant
    Jul 11, 2022
    I have had a similar issue over the past month. Nighthawk app is unable to find the router so my extender (AX8000) will not connect. I have factory reset both my router and the extender. Now I cannot set up my extender again because it won't appear in the wifi list. I'm trying to access from an android (pixel 6) which is fully updated. Hoping there will be a solve soon

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Can no longer access the router through the app