NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CalebWhite87
Jun 13, 2022Follower
Can no longer use nighthawk app or routerlogin.net, they just do not load.
I have made a mistake somewhere and now when I try to log into the ip address or routerlogin.net, it tries to load, but to no avail. I am also unable to use the Netgear Nighthawk app, strangely I am ...
michaelkenward
Jun 17, 2022Guru - Experienced User
CalebWhite87 wrote:
I have made a mistake somewhere and now when I try to log into the ip address or routerlogin.net, it tries to load, but to no avail.
What happen when you try? Sadly. "to no avail" offers few diagnostic clues.
Tried a different browser?
What router are you using?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.