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hillbc's avatar
hillbc
Aspirant
May 23, 2017

Can not change admin password on R6220 router. USING V1.1.0.34_1.0.1 Genie software and Windows10.ty

Can not change admin password on R6220 router. Using Genie V1.1.0.34_1.0.1 software on Windows10 hardwired computer. Option to change admin password not shown anywhere.
Option not shown on mobile version of Genie either.
Bob
Genie

4 Replies

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    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 08, 2017

      Hi hillbc,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • hillbc's avatar
        hillbc
        Aspirant
        Jun 08, 2017

        Yes, I used the mobile app and was finally able to get to a screen where I could change the administrative password.  I had benn using a desktop computer that did not have wireless capability.  It seems that you must use a wireless connection.

        Thanks for your help.

        Bob