NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
I have a D7000 with the same issue, brand new device, firmware updated, and Genie software updated. When I have the router set up to use the ISP's dynamic DNS assignment (i.e. the default setting assigned during setup), I experienced the same symptoms as are being reported on this thread (Parental Controls says not connected, but it is).
The good news - I found that you can work around this problem by manually entering the OpenDNS addresses into the static DNS portion of your router. You cannot do this through the Genie - you have to go into your router settings manually i.e. through the web browser, login, advanced, Internet setup. You can get the OpenDNS addresses (IPs) on their website. This worked for me to enable OpenDNS and start using the parental controls... or just to start using OpenDNS in the "regular" way (directly).
The bad news, at least for me, is that my ISP/OpenDNS don't appear to be playing well together if I configure it on the router -- I would experience periodic and extensive DNS issues and/or total connection loss --- so I opted for the (more painful, but effective) option of configuring the computer's network connection (as opposed to the router) to use OpenDNS instead. There are instructions on the OpenDNS site for how to do this. Note that this problem happened when I configured OpenDNS on my old router, too, which was supplied by my ISP and a totally different type and brand, so I think it is something about the network that is causing the problem (and a portion that evidently is beyond my visibility to troubleshoot), and not specific to the router. There is another thread on this issue here, but the advice is to just call OpenDNS support.
I hope this helps someone, or at least gives you a lead.
I am having the same issue when accessing Parental Controls through NetGear Genie from a Windows 7 Laptop. When connecting directly to the router using the Web Browser, it indicates Parental Controls are enabled and the DNS addresses in Advanced -> Setup -> Internet Setup -> DNS Address are indeed pointing to the OpenDNS servers. So I am pretty sure Parental Controls is indeed working for Content filtering. But because the laptop NetGear Genie cannot connect to OpenDNS, the bypass account isn't working and parental controls cannot be managed from the laptop.
My router, NetGear Genie on a Windows 7 laptop, AND parental controls had been working just fine UNTIL i updated the router firmware to "V1.0.1.22_1.0.17".
Now, when I go into NetGear Genie and click on parental controls, I get the message:
"There was an error signing in, please make sure you're connect to the Internet and try again."
The laptop is connected to the internet (typing this message from the laptop with netgear genie on it) and the router is connected to the internet. The speedtest functions from the router are working fine and everybody is connecting fine.
I am pretty sure this stopped working when the firmware was updated. Since this is such a common and persistent problem for LOTS of users, can netgear genie write out a log of errors so end users can inspect and troubleshoot?