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Forum Discussion

wxman319's avatar
wxman319
Follower
Nov 10, 2016

Can't block a device

Hello!

 

Does anyone know why I can't block one of the devices on my Netgear Genie network map? 

All the other connected devices have the option to block. I have access control turned on.

But one device just gives me the details and no option to block it and I don't recognize the device.

Thank You,

wxman319

blocking device
control
Genie

3 Replies

  • Retired_Member's avatar
    Retired_Member
    Nov 11, 2016
    wxman319 wrote:

    But one device just gives me the details and no option to block it and I don't recognize the device.

    Thank You,

    wxman319

    Login to router and check attached Device List

  • jjdeleon315's avatar
    jjdeleon315
    Aspirant
    May 07, 2017

    Hello, 

     

     

    I had the same issue and when I applied High Restriction on the device it then allowed me to block the device completely. Just modify and apply some parental controls(namely HIGH) then it will allow you to completely block the device. 

     

     

    Hope it works for you!