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Forum Discussion
Can't login to my Bypass Account (Parental Control) after the Latest Genie Update to 2.4.32 on MAC.
I just updated Netgear Genie to 2.4.32 on my MAC and I can no longer login to my OpenDNS Bypass account. I tried deleting and recreating the bypass account through Netgear.Opendns website. After searching through the web, it seems like lot of people have or had this issue but I haven't seen any official solution from Netgear on why this issue keeps reoccuring. I have Netgear R8000P (Nighthhawk X6S) Router. If this is an issue with 2.4.32, how do I revert back to previous version.
1 Reply
You can try emailing support at netgearteam@netgear.com
(I haven't heard anything back in a week) so here's my fix for other frustrated parents/users:
Since it looks like the problem is with the current version of Genie (PC), I uninstalled what I had, ran CCleaner and then installed a downloaded version of Genie I had from July 2017.
With the older version of Genie, I logged into Parental Controls without a problem and was able to make changes to the filtering level of each of my devices.
